Get paid to get involved at NCHA

It’s important to us that customers are at the heart of everything we do. Customer feedback helps us to improve our services for the benefit of everyone.

At NCHA we have a customer involvement structure that offers a range of ways you can get involved depending on what your skills are and the time you have available.

If you’re interested in finding out more about how NCHA operates and making contributions that can help lots of other customers, why not get involved? You’ll learn new skills, meet new people and get paid too.

We’re currently seeking new members for our Homes and Neighbourhood Panel, our Scrutiny Panel and our new consultation group.

Homes and Neighbourhood Panel

This panel looks at your experience of our services, providing a place for customers to be heard. They look at a number of topics every meeting.

Chair of the Panel Simon Leyden says: “The Homes and Neighbourhood Panel plays a pivotal role in improving the experiences of customers, both in their homes and communities. Panel members bring their own skills and particular areas of interest. We also have the benefit of closer connections with other NCHA customers.”

Scrutiny Panel

This panel acts as NCHA’s critical friend, investigating what’s happening with services and suggesting improvements. They focus on specific issues and dig deeper to find out more. Last year they looked into complaints at NCHA, and so far this year they’ve been investigating how NCHA deals with damp and mould cases.

Chair of the Scrutiny Panel Steven Malcherczyk says: “Scrutiny Panel can really make a difference. Last year we recommended a centralised complaints team for NCHA and this year we’ve seen that created. We’re looking for more customers who can join us to investigate issues and make recommendations for improvements.”

Both of these panels meet in person between four and eight times a year. We offer financial recognition for attendance / engagement.

(Please note that if you are concerned about the impact on benefits, we can arrange an appointment for you with a specialist at NCHA to discuss this in more detail.)

Consultation group

We are establishing a new customer consultation group and we’d love you to join. This group won’t meet in person, instead they will be contacted by email and asked to give their feedback on different issues. We don’t expect this to be more than once a month.

Customers who participate will be rewarded through vouchers and prize draws.

Register your interest

If you’d like to find out more or register your interest, please contact us by emailing and we’ll get in touch.