Our new Responsive Repairs Team

On 8 April our Property Services team strengthened as we brought our responsive repairs in-house.

Over 30 new colleagues have joined us to take care of any unplanned jobs that need looking after in your home.

The new team are spending their first week together in induction and training sessions which will equip them with the tools, technology and information they need to deliver a great service to our customers.

David Langhorne, our Director of Asset Management is excited for the future of this new service:

"Our customers haven’t been satisfied with the repairs service they’ve been getting over the past couple of years.

"We’ve listened to their feedback and made the big decision to bring responsive repairs in-house. This means we’ll be closer to our customers and their homes, and that’s going to help us understand where we need to improve.

"We're confident that our new in-house team will help us get back on track, delivering the quality services you deserve.” 

Take a look at a film of the team's first week

Find out more about our repairs service and how to report a repair.