Measuring impact to propel change

The purpose of our work at NCHA is to improve the lives of individuals and communities.

The positive results from the services we deliver are called 'social impact'.

We’ve recently partnered up with HACT, a charity for the housing sector, to adopt their ‘Social Value Insight’ tool. This will help us measure the social value and wellbeing impact our services provide to our customers.

But we’re not planning on measuring just for the sake of it: we plan to do something very important with the results. The findings will determine our future services and approach to investment.

At our recent annual general meeting NCHA Chief Executive Paul Moat, along with Andrew van Doorn, Chief Executive of HACT, took the opportunity to announce the new collaboration.

Andrew van Doorn commented: “HACT is delighted to be working with NCHA to embed an effective approach to measuring social value. Our Social Value Insight Tool will help them to plan for, deliver and monitor the impact they will make, with their residents and their communities. Social value is so much more than just a figure on a page, it is a commitment to create impact in everything that you do and delivering on your social purpose. This is something that NCHA has been doing for nearly 50 years, and we are proud to help them continue to make an impact now and for the years ahead.”

Holly Dagnall, Director of Homes and Wellbeing adds: “We believe strongly in keeping our customers at the heart of everything we do. Successfully measuring the social value and wellbeing impact we deliver, will help inform future decisions on where we invest and the services we offer. It’ll help us ensure that we maximize our impact, and better help those most in need.

“It’s all part of our commitment to deliver social impact; ensuring our customers and their wellbeing remain at the forefront of everything we do.”

HACT will be training NCHA colleagues over the next few months and supporting us to curate and embed our new approach to measuring social value. We’ll begin using the Social Value Impact tool in April 2023.

Social impact is one of our three main objectives of the next five years, and the topic of one of our new strategies.