Our policies set out everything from how we manage remortgaging to what we do when locks need changing.
Customer involvement policies
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CI 01 Customer Involvement Policy
Type: pdf Size: 453kb
Estate management policies
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ASB 01 Anti Social Behaviour And Hate Incident Policy
Type: pdf Size: 466kb -
ASB 02 Domestic Violence And Abuse Policy
Type: pdf Size: 1366kb -
ASB 03 CCTV Policy
Type: pdf Size: 466kb -
C09 Estate Improvements Policy
Type: pdf Size: 441kb -
C10 Scooter Store Policy
Type: pdf Size: 463kb -
C11 Minor Individual Improvements Policy
Type: pdf Size: 492kb -
EST 01 Joint Sole Tenancies
Type: pdf Size: 406kb -
EST 02 Succession
Type: pdf Size: 571kb -
EST 03 Mutual Exchange Policy
Type: pdf Size: 447kb -
EST 05 Abandoned Properties Policy
Type: pdf Size: 43kb -
EST 06 Estate Management
Type: pdf Size: 673kb -
EST 07 Disposal Of Goods Policy
Type: pdf Size: 156kb -
EST 10 Disturbance Policy
Type: pdf Size: 420kb -
EST 12 Hoarding Policy
Type: pdf Size: 951kb -
EST 14 Tenancy Policy
Type: pdf Size: 422kb
Rent and service charge policies
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INC02 Rent Arrears Policy and Procedure
Type: pdf Size: 705kb -
INC03 Former Tenant Arrears Policy and Procedure
Type: pdf Size: 291kb -
D05 Housing Benefit General
Type: pdf Size: 153kb -
D05 Housing Benefits Overpayment
Type: pdf Size: 171kb -
RENT02 Rent And Service Charge Policy
Type: pdf Size: 262kb -
Tree Management Statement
Type: pdf Size: 461kb
Sales policies
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Marketing Sales Policy
Type: pdf Size: 309kb
Specialist housing policies
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Almshouse Setting Aside Appointments Policy
Type: pdf Size: 268kb -
G04 Leasehold Service Charge
Type: pdf Size: 272kb -
G05 Sinking Fund Policy And Procedure
Type: pdf Size: 225kb -
G06 Section 20 Major Works Policy
Type: pdf Size: 322kb -
G08 Remortgages Policy
Type: pdf Size: 63kb -
G12 Almshouses Allocations Policy
Type: pdf Size: 246kb -
G16 Lease Extension Policy And Procedure
Type: pdf Size: 290kb -
IHT04 Nottingham Annuity Charity Appointments Policy and Procedure
Type: pdf Size: 173kb -
Sub-letting Policy Procedure
Type: pdf Size: 168kb
Tenancy management policies
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ALC 03 Transfer Policy
Type: pdf Size: 427kb -
ALC 04 Allocations Policy Procedure
Type: pdf Size: 445kb -
ALC 05 Tenancy Management Policy And Procedure
Type: pdf Size: 399kb -
ALC 07 Ineligible Applicants
Type: pdf Size: 401kb -
ALC 08 Local Lettings Plan Policy
Type: pdf Size: 349kb -
ALC 09 Voids And Relet Policy
Type: pdf Size: 421kb -
ASHSA1 Safeguarding Adults Policy and Procedure
Type: pdf Size: 856kb -
B10 Downsizing Policy
Type: pdf Size: 281kb -
B11 Supported Customers
Type: pdf Size: 365kb -
B18 Tenancy Fraud
Type: pdf Size: 260kb -
B20 Safeguarding Children Policy
Type: pdf Size: 583kb
Tenancy services policies
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E02 Compensation Policy
Type: pdf Size: 287kb
