We plan our work around a set of promises for the key areas in which we work, from assistive technology to volunteering.
Assistive technology promise
Our assistive technology promise explains how NCHA is innovating to better support our customers.
Community safety promise
We'll provide specialist high quality investigations and support in response to anti-social behaviour reports and safeguarding concerns.
Customer experience promise
Our customer experience promise details how we’re working hard to improve services for customers.
Customer involvement promise
Our customer involvement promise sets out how we make sure our customers shape NCHA's services.
Domestic abuse promise
Our goal for domestic abuse is to put a stop to it - find out how we're working to achieve this.
Homelessness and young people promise
Our homelessness and young people promise outlines the ways we're working to support people who are experiencing homelessness.
Mental health promise
We're using the latest tools and techniques to support people with their mental health - read more about this in our mental health promise.
Our volunteering promise explains what we're doing to create great volunteering experiences with us.