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IMPORTANT:We are conducting essential IT upgrade work on our tenant information system this weekend. We are unable to process rent payments or provide rent account information over the phone or via our website, from 12 noon on Friday 14th August through until 9am on Monday 17th August.
For information on alternative methods of payment, please visit:
We apologise for any inconvenience.
We're sorry: if you’re trying to set up a new account, or amend your existing username or password, you won’t be able to do that online at the moment. Please give us a ring on 0800 013 8555 during office hours and our team will be able do this for you.


Welcome to My NCHA, your personalised account; available 24 hours a day, 365 days a year. Here you can check your details; report and track a repair; and pay your rent.

You may have recently received two letters from us, detailing your username and password. Please enter these details below.

The video below will show you how to get the most out of your account. If you need direct assistance, call us on 0800 013 8555 / 0115 8443150 or email

Login to My NCHA

Please keep your login information private as it allows access to your sensitive tenancy information.

Create An Account

New user? Create a My NCHA account today, and you'll be able to report and track repairs, pay your rent and access your account details online whenever you need to.

Setting up an account is simple - watch our short video to see what's involved, or take a look at the My NCHA Guide