Gas servicing

We are legally required to carry out safety checks on gas appliances like boilers and fires at least once a year. We’ll write to you to let you know when your gas service is due, and we’ll do our best to make sure we give you an appointment at a time that’s convenient for you. We do have some early evening and Saturday appointments – please contact us to check.

It’s really important that you keep the appointment and let our engineers service your gas appliances, both for your safety and that of your neighbours. If you have a pre-paid meter, you’ll need to make sure there is credit on it at the time of the service.

When the engineer carries out the service, they will check that your heating and hot water systems are working efficiently. They will also check to see whether anything needs upgrading.

Missed appointments

If we arrive for your appointment and cannot access your property, either because you are not there or because you will not let the engineer in, you will be charged a fee of £10. We’ll also leave a letter explaining how to arrange a further appointment. If you do not contact us within five working days of the date on the letter, we will start County Court proceeding and apply for an injunction to access your home. You could be faced with a very large bill if you do not provide access to your home and allow the servicing to be done: legal costs will be around £1,000, and we will seek to recover this from you. This may seem harsh, but unserviced gas appliances can be very dangerous, to you and those who live near you.