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Coronavirus - your questions answered

Safety checks and communal areas

Do I have to have my annual gas safety check?

We are continuing to deliver this service to ensure customer safety. If you have an appointment already booked, or your receive communication to book an appointment and you are self-isolating and/or have a confirmed or suspected coronavirus case, please contact us as soon as possible. This is so that we can make special arrangements with you to enable the safety check to be completed. The engineer undertaking the gas safety check will also contact you immediately prior to attendance at your home and talk you through the special arrangements in accordance with government guidelines.

Do I have to let you in to undertake safety inspections/repairs?

We feel it is important we to continue to complete safety inspection/work. As with our guidance around gas safety checks, please let us know if you are self-isolating and/or have a confirmed or suspected coronavirus case in your home.

Will you still be carrying out checks and cleaning our communal areas?

Scheme managers and contractors will be doing essential communal fire safety, emergency lighting checks, asbestos, lift safety, heating checks, electrical reports and legionella checks. We will also be doing our best to keep bin stores clean and in a safe condition.

We recognise that you are likely to have more rubbish and bin stores are likely to fill up quickly. Please help us by bagging up your rubbish properly to prevent spillages and avoid blocking access to the bin store so that it can continue to be emptied by the bin men.

Scheme managers will continue to clean communal areas in line with Public Health England guidelines. If we are needed to clean potentially affected areas as an emergency we will also do this.

Finally, if you have any urgent concerns about health and safety issues in your communal area, please contact us.