Repairs - coronavirus 

We're now carrying out all repairs. We are experiencing some issues with obtaining certain materials, but if this applies to you we’ll talk to you directly about this.

Safety restrictions imposed by lockdowns will cause backlogs of work to build up. We’ll work through these jobs as soon as it’s safe to do so, but this may change if further lockdown restrictions are applied.

When we carry out work inside your home, we'll follow these coronavirus safety guidelines

If you have an outstanding repair which has been placed on hold, we’ll contact you to give you a target completion date. If the urgency of your repair has changed since you originally reported it, please contact us.

We know it's frustrating when work is delayed, and we're sorry for the inconvenience. The safety of our customers and employees remains our top priority.

At all times, we've continued to carry out emergency repairs, as well as works to empty properties, and essential health and safety checks to keep everyone safe. These will continue regardless of any lockdown restrictions. We've also been able to continue to carry out external works. 

Visiting your home

We carry out regular safety checks in people's homes, and we're taking extra precautions to keep you, and our employees, safe. Our employees have been instructed to ask certain questions before visiting for an appointment for essential works. If you inform us that you are self-isolating, we’ll make the appointment for after this period if possible.

Our team or our contractors are continuing to carry out the following safety inspections and service visits to keep you safe:

  • Electrical periodic testing and reporting
  • Gas servicing and safety checks
  • Lift servicing and insurance inspections
  • Solid fuel service and safety checks
  • Water safety (including Legionella) assessments and checks
  • Asbestos inspections
  • Fire risk assessments and works arising from these
  • Service visits to check fire alarm and emergency lighting systems.

We'll write to you if we need to access your property. If you're unable to keep an appointment or you have concerns relating to coronavirus, please contact us and we'll support you to make alternative arrangements.

We'll continue to carry out emergency and immediately dangerous repairs for households where people are self-isolating with coronavirus symptoms. In these cases, we will require you to follow a few simple steps which are in accordance with the guidance from Public Health England:

  • You'll need to remain at least two metres away from any worker, or ideally in another room, with the door closed. We'll ask that doors and windows remain open to ventilate the area.
  • The engineer will wear personal protective equipment (PPE) and use certified hand sanitiser before and after the visit, but they will be required to leave the gloves on site for you to dispose of.

If you're unable to follow these requests, we won't be able to carry out work in your home. 

Changes to appointments

If you need to reschedule an appointment, please contact us. Please give us a minimum of 24 hours notice of cancellation where possible.

Kitchens and bathrooms

We’re now back to fitting new kitchens and bathrooms as part of our planned improvements programme. Our work planning team will be in touch with you if your home is part of the programme. 

Keeping you safe

This video from the Association of Safety and Compliance Professionals explains the measures we take to keep you safe when we enter your home to do safety and quality checks.