Coronavirus: changes to care and support services

We are closely following the government’s guidance to help reduce the spread of coronavirus. We have had to make some changes to the way we deliver our services and the support we offer.

For a temporary period we may not be following your usual support plan and may not be able to offer you the same level of service described in Your Guide.

In community-based services we will support you, but it may be by phone. If you usually receive care from us, we will still visit but we will only concentrate on essential support, such as personal care, medication and meals.

In supported housing, supported living and care homes we will continue to have staff teams based on site, but we will concentrate on providing essential support only. If you have symptoms of coronavirus we will ask you to self-isolate in your accommodation. We will support you to do that and continue to offer essential support.

We'll continue to take a risk-based approach to the services we provide and follow government guidance to minimise harm and maximise support.