Coronavirus: changes to NCHA's services

The coronavirus pandemic means we've had to make some changes to our services, to keep NCHA's customers and employees safe, and to comply with government restrictions.

In general, we are following these key principles:

  • If we meet you in person, we'll adhere to government guidelines relating to social distancing and hygiene/infection control.
  • We'll wear the appropriate personal protective equipment (PPE) for tasks that we carry out, based on current guidelines.
  • We'll do our best to work towards our usual service standards and timescales, but due to current conditions we'll need to be flexible. We'll always put the safety of our customers and employees first.
  • Our head offices will remain closed to the public. Any employees working in our buildings will comply with the ‘Covid-19 Secure Spaces’ government guidelines.

We're closely monitoring the situation, and implementing changes as and when they are required.