Looking after your home

We’re sorry that some customers are experiencing delays with repairs. These delays are due to unforeseen circumstances, including:

• The aftermath of the pandemic
• A national shortage of tradespeople
• Difficulties in sourcing supplies.

Despite this, we want to help you get the information you need quickly. Online we’ve got useful advice on common queries and some things you may be able to sort yourself.

Visit our manage my home webpages for information on looking after your home.

You’ll be able to find advice on:

• Repairs
• Saving energy
• Major home improvements
• General upkeep for your home.

We’ve also got a dedicated section on the regular queries we get. Read through our repairs FAQs for answers to common questions.

Do it online

If you need something fixing and it’s not urgent, you can report this online. If it's an emergency, contact us by phone to get a quicker response.