Improving our repairs service

Recently, we’ve been receiving an increasingly high volume of calls from you reporting repairs. This has highlighted areas of our service that we need to do better in, such as our call waiting times and our system for processing repairs.

We’re working hard to address these issues, and we’ve got plans to make our systems better. However, it’s not something we’re going to be able to fix overnight. Please bear with us while we make the necessary changes.

In the meantime, there are some steps you can take, so your requests get sorted in the most efficient way.

Report it online

If your request isn’t urgent, use our online options to report it.

You can use your My NCHA account to report and track your repair. When we’ve logged your issue, your online account will be updated. This might take some time, but rest assured, if you log a repair online it will be dealt with. You won’t need to follow up with a telephone call.

Use our repair request form where you can upload photos of your repair to save time when describing the issue.

Dealing with the small jobs

Got a simple query? Take a look at the manage my home section of our website for key information.