We’re using a new system for customer contact

We’re working hard to improve your experience of getting in touch with us.

From 25 May, we’ll be using a new system called Puzzel to manage customer enquiries through:

  • Text
  • Email
  • Web chat
  • Phone calls
  • Social media.

The only change to keep in mind is that we’ll be removing the 0800 317 861 repairs number. From 25 May, you’ll only need to contact us on 0800 013 8555 to report any queries.

Protecting your information

Keeping your information safe is our top priority. If you want to know more about how we use your data, please read our privacy notice.