Repairs service update

Over recent months our repairs service hasn’t been where we’d like it to be, and we know that people have had to wait longer than they’d expect for jobs to be completed.

We’re pleased to inform you that we’ve now made arrangements with our partner contractor, Fortem and additional people have been made available to look after our future and outstanding repairs. This means there will be more appointment slots available for new jobs, and people with existing repairs will be contacted sooner.

We’re already starting to see improvements in our response times and we’re hopeful that our service standards will be back to where you’d expect them to be within the next few months.

If you wish to discuss a new or existing repair, please contact our Customer Experience team on 0800 013 8555 who will be happy to assist you with your query.

Thank you for your patience.

Mark Beeley, Assistant Director of Property Services