Introducing our new repairs contractor
We’re excited to have entered into a 10 year partnership with Fortem to deliver repairs services to our homes and customers.
Fortem are a national provider of repairs services, and have a proven track record of working with organisations like ours.
Customers will still contact us to report repairs in the normal way. In the coming weeks they’ll also be able to book their own appointments online.
We look forward to working with Fortem and improving the services we deliver to our customers.
Mike Hart, Managing Director at Fortem, said: “We are delighted to have been awarded this long term responsive repairs contract with Nottingham Community Housing Association. Drawing on our experience, collaborative ethos and commitment to quality, we will be delivering a service which puts the needs of the customer first. We’re excited to begin this fantastic partnership between Fortem, NCHA and their communities.”
Karen Ramscar, Homes and Neighbourhood Panel Member, comments: “Being involved in the process to select a new repairs contractor has shown me how committed NCHA are to providing the best possible service to all their customers.”
After a lengthy and very completive procurement process I’m really excited for NCHA to be working with Fortem.
Working in partnership with a company that shares our core values is essential and Fortem have really impressed us throughout the process. In these challenging and exciting times, our customers are still at the heart of everything we do.
This partnership will ensure that services meet the diverse needs of our customers and they can impact how we shape our services for the future.
Mark Beeley Assistant Director – Property Services, Nottingham Community Housing Association
It’s great to be able to share news on our partnership with Fortem. As a large provider of housing in the East Midlands, we’re committed to working with organisations that can deliver great results for our customers.
By entering into a long term partnership we aim to create a service that is both high quality and value for money for NCHA, and will deliver our ambitious repairs plans in the coming years.
Allan Fisher Director of Development and Assets, Nottingham Community Housing Association
