Information on heating repairs

We know it’s important to get your heating back up and running quickly – especially during winter months.

We’re working as efficiently as possible to get these repairs sorted.

However, we need to prioritise more urgent calls, especially for vulnerable customers.

Here’s how you could help:

• If your repair isn’t urgent, please report it at a later date.
• View the information in our repairs FAQs which may help.

We may need to rearrange some appointments to handle urgent queries.

But our team will contact you to rebook these and provide temporary heating where needed.