Fraudulent tenancy scams

We’ve been made aware that a small number of people have been targeted with fraudulent tenancy agreements.

A customer was recently contacted by a scammer, claiming to be the landlord of a property we were advertising.

It’s seems that some scammers are joining Facebook groups as a way to target others, so please be vigilant.

To help you avoid these scams, please only use information from dedicated, official websites to find a home.

Real vs. fake

There are some key points to be aware of when letting a property:

  • If a tenancy agreement does not state the full details of the landlord, including the name, contact details or the address of the property you are to let beware.
  • Some alleged landlords are actually subletting the property which is illegal, so they may not be the owner.
  • This may cause you to lose your home in the future, so please make sure you see the ID of the representative showing you around.
  • Do not sign anything until you have viewed the property.
  • If you’re in doubt, check with Citizen’s Advice or your local housing advice centre before you commit to anything.
  • If the alleged landlord is demanding money upfront this could be a sign things are not quite right.
  • It’s now also against the law to charge customers for tenancy referencing.

If you’re ever in doubt, email or call us on 0800 013 8555 for advice.