Our policies and procedures set out everything from how we manage remortgaging to what we do when locks need changing.
Rents and service charges - policies and procedures
-
D03 Rent Arrears
Type: pdf Size: 708kb -
D04 Former Tenant Arrears
Type: pdf Size: 430kb -
D05 Housing Benefit General
Type: pdf Size: 153kb -
D05 Housing Benefits Overpayment
Type: pdf Size: 171kb -
Rent And Service Charge Policy Statement
Type: pdf Size: 264kb
Estate management - policies and procedures
-
C01 ASB And Hate Crimes Policy
Type: pdf Size: 427kb -
C03 Domestic Violence And Abuse Policy
Type: pdf Size: 1367kb -
C04 Abandoned Properties Policy
Type: pdf Size: 132kb -
C06 Estate Management
Type: pdf Size: 673kb -
C08 Disposal Of Goods Policy
Type: pdf Size: 242kb -
C09 Estate Improvements Policy
Type: pdf Size: 441kb -
C10 Scooter Store Policy
Type: pdf Size: 463kb -
C11 Minor Individual Improvements Policy
Type: pdf Size: 492kb -
C13 Hoarding Policy
Type: pdf Size: 955kb -
C14 CCTV Policy
Type: pdf Size: 357kb
Maintenance and repairs - policies and procedures
-
Water Management Policy
Type: pdf Size: 3203kb
Sales - policies and procedures
-
Marketing Sales Policy
Type: pdf Size: 309kb -
Stock Disposals Policy
Type: pdf Size: 172kb
Specialist housing - policies and procedures
-
Almshouse Setting Aside Appointments Policy
Type: pdf Size: 268kb -
G04 Leasehold Service Charge
Type: pdf Size: 272kb -
G05 Sinking Fund Policy And Procedure
Type: pdf Size: 225kb -
G06 Section 20 Major Works Policy
Type: pdf Size: 322kb -
G08 Remortgages Policy
Type: pdf Size: 63kb -
G12 Almshouses Allocations Policy
Type: pdf Size: 246kb -
G16 Lease Extension Policy And Procedure
Type: pdf Size: 290kb -
Nottingham Annuity Charity Appointments
Type: pdf Size: 194kb -
Sub-letting Policy Procedure
Type: pdf Size: 168kb
Tenancy management - policies and procedures
-
B03 Transfer Policy
Type: pdf Size: 371kb -
B04 Mutual Exchanges Policy
Type: pdf Size: 186kb -
B05 Allocations Policy
Type: pdf Size: 547kb -
B06 Tenancy Policy
Type: pdf Size: 160kb -
B07 Joint Sole Tenancies Policy
Type: pdf Size: 328kb -
B08 Succession Policy
Type: pdf Size: 224kb -
B10 Downsizing Policy
Type: pdf Size: 281kb -
B11 Supported Customers
Type: pdf Size: 365kb -
B13 Ineligible Applicants Policy
Type: pdf Size: 285kb -
B14 Local Lettings Plan
Type: pdf Size: 348kb -
B16 Tenant Risk Policy
Type: pdf Size: 293kb -
B18 Tenancy Fraud
Type: pdf Size: 260kb -
B19 Safeguarding Adults Policy
Type: pdf Size: 472kb -
B20 Safeguarding Children Policy
Type: pdf Size: 583kb -
F09 Voids And Relet Policy
Type: pdf Size: 585kb
Tenancy services - policies and procedures
-
E02 Compensation Policy
Type: pdf Size: 287kb