Colour Switcher:

Font Resizer:

30 June 2020

Update for customers in the Leicester area

Following to the recent lockdown restrictions in Leicester, we have made some changes to the services we can offer customers in the area.

Our temporary emergency service standard for Leicester details the changes that we have introduced, which include the following:

  • We will only be carrying out emergency repairs
  • We will continue to deliver essential health and safety inspections (including gas), with appropriate safety measures in place
  • We will not be carrying out face to face visits for general housing matters, but we will arrange telephone appointments with you instead 
  • We will not be letting properties, unless someone needs rehousing in an emergency
  • Community based care and support services may not be able to follow the usual support plan if that involves face to face care. Where we can we will support you over the phone 
  • Supported housing, supported living and care homes will continue to have staff teams working, but we will concentrate on essential support only.
If you have any queries regarding our services in the Leicester area, please contact us on 0800 013 8555 / 0115 844 3150