Colour Switcher:

Font Resizer:

07 August 2018

Replacing our maintenance contractors

We’re currently in the process of replacing our maintenance contractors for the work completed within our responsive repairs service.

As the current responsive repair framework comes to an end, we need to tender out the responsive repairs service currently undertaken by a large number of contractors. The repairs service will be delivered to over 9,000 properties made up of social rent, affordable housing, market rent, sub-market rent, almshouses, care and support schemes and any future properties, with contracts due to be offered for a maximum of four years.

The tender will be broken down into three geographical areas with one contractor taking overall responsibility for repairs within that area.

The first geographical area will include: Nottingham City, Broxtowe and Gedling.

The second geographical area will include: Amber Valley, Blaby, Charnwood, Derby City, Derbyshire Dales, Erewash, Harborough, Hinckley & Bosworth, Kettering, Leicester City, Melton, North East Derbyshire, North West Leicestershire, Northampton, Oadby & Wigston, Rushcliffe, Rutland, South Derbyshire, South Yorkshire and North East Warwickshire.

Lastly, the third geographical area will include: Ashfield, Bassetlaw, East Lindsey, Lincoln City, Mansfield, Newark & Sherwood, North Kesteven and South Kesteven.

The new contractors will begin operating from October 1st 2018 and following consultation with leaseholders, the process will be complete and the new contracts ready to be offered.

The tenders were scored on a variety of questions with an external consultant assisting throughout. Additionally, representatives from various departments at Nottingham Community Housing Association (NCHA) and customers sitting on the Technical Services Customer Advisory Panel, were consulted throughout and provided valuable feedback in selecting the successful contractors.

The contract awards are confidential until we have completed our final due diligence and the leaseholder consultation process. Therefore, we will provide updates on who the successful contractors are for each lot as soon as we have the details.

Regular meetings will be held with the successful contractors to monitor their performance and to ensure that they provide the high level of service that NCHA expects. NCHA’s directorate and tenant representatives will also be invited to these meetings to ensure their views are heard.

Looking ahead, we are hopeful that the appointments for repairs will be extended into the early evening, that they will also include Saturdays and that the timescales for completing repairs will be reduced.

For more information on the changes to our maintenance contractors, contact our Property Services Department on 0800 317 861 / 0115 844 2931.