12th June 2008

NCHA rated amongst top ten in country

 

Nottingham’s largest locally-based housing association, Nottingham Community (NCHA) has received a rating which puts them in a very exclusive group of top performing associations nationally.

 

Of the 1,300 housing associations in England, only 10 have ever been awarded 2 stars and excellent and six of those are stock transfer associations working with only one or two local authorities. NCHA works with 26 different councils throughout the East Midlands.

NCHA staff celebrate Two Stars and Excellent

To read the Audit Commission’s report

please click here

 

Tenants of Nottingham Community Housing Association get a ‘good’ service with ‘excellent prospects for improvement’ according to an independent report released today by the Audit Commission. NCHA ensures that its properties are well maintained and that empty properties are let quickly. Performance for completing repairs on time and gas servicing is strong, and it provides effective support to victims of domestic violence.

Deborah Good, Lead Housing Inspector, said: ‘NCHA provides a customer-focused service to its tenants and to those living in supported housing. Staff are well trained and morale is high. NCHA is successful at attracting investment into the organisation for the benefit of tenants.’

Mike Andrews, Chief Executive at NCHA responded “We found the inspection process helped us focus our attention on service delivery, and quality. The process has enabled us to raise standards, and identify more clearly the areas we need to improve. We are particularly proud of our ‘excellent prospects for improvement’ rating which confirms to us that we are heading in the right direction in reaching our vision of "More Homes, Great Services, Better Lives".

Founded in 1973, NCHA manages nearly 7,000 properties and houses 10,000 tenants across Nottinghamshire, Derbyshire, Leicestershire, Lincolnshire, Rutland and Northamptonshire. Housing services are delivered by over 800 staff at its head office in Nottingham as well as regional offices in Ollerton, Leicester and Northampton.

 

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