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13 May 2019

Claremont Road is ‘outstanding’

It’s a great achievement to be awarded an ‘outstanding’ report from the Care Quality Commission (CQC), and that’s just what the team at Claremont Road have done.

The care home for adults with learning disabilities has always prided itself on the excellent care they provide to their 12 residents. They have always considered themselves more like a family then a registered care home.

Claremont Road, in Nottingham opened it doors in 1996 and four of its original residents still call it home over 20 years later. For most members of staff, work has become an extended family, with over half the team having worked there for more than a decade.

Following the inspection in February, the CQC report awarded Claremont Road an overall ‘outstanding’ rating. 

The report complimented in particular the ‘strong person-centred culture’ where people were ‘treated with dignity and respect’. It was acknowledged that staff work tirelessly to help the residents ‘lead meaningful and independent lives’ creating a ‘sense of belonging and purpose.’

The report concluded that there was ‘exceptional leadership and robust governance’ evident at Claremont Road.

Helen Street, registered manager, has been at the care home for over 13 years: “This really is a true highlight of my career – I can’t put into words how proud I am of the team here and our service.

“Our main aim is to give our residents a voice, to support them to lead a life as independent as they can, to support them in their choices.”

A full social diary is planned for the residents. They are encouraged to ‘dream big’ and think about what they would love to do; staff do what they can to make these dreams a reality. Spa days, steam train rides and a day working in a pub are just some of the experiences staff at Claremont Road have been able to arrange for residents.

The close involvement of family and friends is also vital to the wellbeing of those at Claremont Road and the leadership team created a private Facebook page where staff, residents, family and friends can share in daily activities.

This page has provided an invaluable link to family, allowing even those who live a distance away to feel part of the home and keep up-to-date with what their loved ones are doing.

Helen continues: “We have, and will always strive to create meaningful lives at Claremont Road. We’ve got something really special here, but we will never be complacent, never satisfied. We can always do better and we’ve still got a list of ideas as long as your arm!"

Nationally, only 2% of care homes for adults with learning disabilities are rated as ‘outstanding’, and Claremont Road is the only one in Nottingham city with this accolade.

Councillor Sam Webster, Portfolio Holder for Adult Social Care and Health at Nottingham City Council, said: “It’s great to hear that the Care Quality Commission has given Claremont Road an ‘Outstanding’ rating for care, and that the service has particularly demonstrated that it is responsive to the varied needs of the individuals it supports.

“We want to see more good-quality care and support services across Nottingham and will continue working with our partners and providers to ensure high standards for citizens.”

Holly Dagnall, Director of Homes and Wellbeing comments: “This amazing achievement is the culmination of such hard work and effort. The level of care shines through at Claremont Road and I get a real sense of family there.

“Congratulations to Helen and Debbi for your ‘outstanding leadership’ and to the whole team for your individual contributions. We are so proud of you all.”