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12 July 2018

Our guide to mutual exchanges

We understand that over time, our customers circumstances will change, meaning that they may need to look for a new home, but want to stay in affordable housing.

As such, we have included some information below on mutual exchanges, which gives social housing tenants the ability to swap their home with residents of NCHA and other housing association and local authority tenants across the UK.

We encourage our customers to do this through Homeswapper, the UK’s largest community of social housing tenants, who are currently wanting to take part in a mutual exchange. This is a free online platform, which makes it easy to see the available homes in your area and around the UK.

Take a look at our Homeswapper leaflet for more information.

Additionally, if you’d prefer to talk to a member of our Allocations Team, contact us on 0800 013 8555 or email for further details.