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01 March 2018

Tips for maintaining your heating in adverse weather conditions

Heavy snow is affecting most of the UK, with many school closures, travel delays and issues with central heating, including increasing reports of frozen condensate pipes.

Common indicators of frozen condensate pipes could include a leaking boiler, strange noises with regard to your central heating system and general issues with your boiler not working properly.

Therefore, our Property Services Team have provided some key tips from Baxi, one of the UK’s leading boiler manufacturers, in regards to troubleshooting common problems with frozen pipes during colder weather:

  1. Switch your boiler off at the control panel, and turn off the electricity at the wall.
  2. Find where the pipe is frozen, usually the most exposed part of the pipe.
  3. Warm the condensate pipe across its exposed length using either a hot water bottle, a microwaveable heat pack or warm water poured from a watering can. Do not use boiling water straight from the kettle as this could damage the pipe. 
  4. Turn the power back on at the wall and restart your boiler. Repeat the process until the boiler works again.

For more information on keeping your home up and running, including videos on how to avoid frozen condensate pipes, visit the Baxi website.

Additionally, you can contact our Property Services Team to report emergency repairs on 0800 317 861 / 0115 844 2931 or by emailing

However, due to the high volume of calls we are receiving, we advise that non-urgent repairs be reported at a later date, avoiding the hours of 12 - 2pm, in order to allow us to respond to reports of no heat or hot water as soon as possible.