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16 March 2020

Information for customers about coronavirus

UPDATE: we have now created a coronavirus information page which will we update as and when information changes.


We have been closely following the updates and government guidelines regarding COVID-19 (coronavirus).

Please rest assured that the safety of our customers and colleagues is our top priority, and we are working hard to put the right measures in place to make sure that we can continue to deliver our services to you.

If you’re self-isolating or have been diagnosed with COVID-19 and we’re due to visit you in your home, it’s really important that you call us on 0800 013 8555 to let us know beforehand so that we can make the necessary arrangements.

We'll be continuing to monitor the situation carefully over the coming days and weeks and will update this page and our social media channels as and when things change.

In the meantime, please continue to follow the latest government and Public Health England guidance on COVID-19.