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A few of the differences we made in 2018-19.Impact Assessments

As part of our work to improve your experience with us, we regularly evaluate the services provided by our teams, conducting impact assessments to see where we’ve exceeded expectations and where we need to work a little harder to provide the best service possible to our customers. The assessments show how the work our teams do has a direct impact on people in the communities we serve:

If you'd like to know more, get in touch with us by calling 0800 013 8555 or 0115 844 3150, or by emailing