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10 October 2018

Housing Day: Listening to our customers

We’re supporting the annual Housing Day campaign, highlighting the work that housing associations do to support their tenants and local communities.

This year, the focus is on the ‘tenant voice’, taking a look of the ways in which we make sure that our customers are at the heart of everything we do.

Here’s our top four:
  • We created a new employability project, called Workwise, helping our customers to find long term employment and volunteering opportunities. 
  • Using our Community Vehicle, we get out and about holding regular Listening Events to touch base with our communities and ensure that they’re consulted on changes in our policies and procedures.
  • Universal Credit has represented one of the biggest changes in the benefits system and when customers needed more information, we did our bit to help assisting the Income Team in hosting roadshows across the East Midlands.
  • We’ve be accredited for the third time by the Tenant Participation Advisory Service (TPAS) to ensure that we’re maintaining the highest customer engagement standards.
Maggie Kelly, Customer Involvement, tells us more: “It’s great to be able to highlight the importance of the ‘tenant voice’. Customer involvement is at the heart of everything we do. The recent TPAS accreditation proves this, but we’re not resting on our laurels – we will continue to hold more local events, recruit more customer representatives and volunteers to help us improve our services and make sure we listen and act on the needs of our customers.