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10 July 2020

Fraudulent tenancy scams

We’ve been made aware that a small number of people have been targeted with fraudulent tenancy agreements.

A customer was recently contacted by a scammer, claiming to be the landlord of a property we were advertising.

It’s seems that some scammers are joining Facebook groups as a way to target others, so please be vigilant.

To help you avoid these scams, please only use information from dedicated, official websites to find a home.

Real vs. fake

There are some key points to be aware of when letting a property:

  • If a tenancy agreement does not state the full details of the landlord, including the name, contact details or the address of the property you are to let beware.
  • Some alleged landlords are actually subletting the property which is illegal, so they may not be the owner. This may cause you to lose your home in the future, so please make sure you see the ID of the representative showing you around.
  • Do not sign anything until you have viewed the property. 
  • If you’re in doubt, check with Citizen’s Advice or your local housing advice centre before you commit to anything.
  • If the alleged landlord is demanding money upfront this could be a sign things are not quite right.
  • It’s now also against the law to charge customers for tenancy referencing. 
If you’re ever in doubt, email or call us on 0800 013 8555 for advice.