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19 December 2018

Evaluating our services

As part of our work to improve your experience with us, we regularly evaluate the services provided by our teams, conducting impact assessments to see where we’ve exceeded expectations and where we need to work a little harder to provide the best service possible to our customers.

As such, we’ve published eight impact assessments reflecting our work within the different departments in our Homes and Wellbeing directorate. Additionally, we’ve also released our Social Value Impact Assessment, highlighting the impact we have across the East Midlands in helping to reduce demand on local emergency and community services.

Click on the images below for more a detailed view of our assessments or get in touch with us on 0800 013 8555 / 0115 844 3150 or by emailing info@ncha.org.uk for further details.