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Coronavirus - your questions answered

NCHA Sales

We have agreed the purchase of a new home from you. Can this still go ahead?

We will keep you informed about the progress of your purchase, and if you are buying a property that is under construction, we will provide you with updates from the builder as we get them.

If you have not already viewed the property you are purchasing, we will make arrangements for you to view your property, in line with government restrictions.

How will we complete on a previously arranged sale?

We will arrange to visit your property before completion to take meter readings, and contact you by phone on or before completion date to set up a direct debit for your rent and service charge. We will arrange a key handover with you which ensures social distancing is maintained. We will not be arranging joint inspections.

Can I still view properties that you have for sale?

We will be taking into account the latest government restrictions when considering whether to arrange a viewing. We will not be conducting accompanied viewings, but will open the property for you to look around yourself and contact you by telephone to discuss.

In all circumstances we will be following government guidelines and social distancing, and we will ask you to confirm if you or any of your immediate family are suffering with symptoms related to coronavirus.

I want to buy more shares in my shared ownership property – is this possible?

You can continue to contact us about buying more shares in your home, but be aware that there may be delays in arranging a valuation. If you are already stair-casing we will continue to process this as usual, although there may be delays getting the relevant documents signed.

Do I still have the ‘Right to Acquire’ my NCHA home?

You can continue to contact us about Right to Acquire, although there may be delays in arranging a valuation. If you are already buying via Right to Acquire we will continue to process this as usual, although there may be delays getting documents signed.