Print
Service Standards
A service standard is something which tells you what service you can expect from NCHA.
For example, the Maintenance service standards tell you what an emergency repair is and how long it should take to get it fixed. The Allocations service standards tell a new applicant what condition the new home should be in.
A service standard is something which tells you what service you can expect from NCHA.
For example, the Maintenance service standards tell you what an emergency repair is and how long it should take to get it fixed. The Allocations service standards tell a new applicant what condition the new home should be in.
These service standards have been written with the help of residents. They have been discussed at Customer Advisory Panel (CAP) meetings, some at smaller meetings and residents on the Consultation Panel have given their views.
Now we have these you may ask what difference it will make. The difference is that for the first time you know exactly what service you can expect and if we do not meet the standards you can tell us.
As well as getting feedback from you about our performance we will also monitor services to keep them up to agreement standards.
To accompany our service standards, full copies of all our housing policies and procedures are also available on request. Please contact your nearest regional office for more information.
Please click on the links below to view our service standards:
Allocations service standards
Complaints and Compensation service standards
Home Ownership service standards
Housing for older people service standards
Involving you service standards
Treating people fairly service standards
If you would like any of these service standards translated or require a large print version, please contact NCHA’s Head Office on 0800 013 8555.
(Alternatively, once you open the documents you will be able to enlarge the text using the tools at the top of the document).
If you would like any of these service standards translated or require a large print version, please contact NCHA’s Head Office on 0800 013 8555.
(Alternatively, once you open the documents you will be able to enlarge the text using the tools at the top of the document).
For more information contact your regional housing office on the number above.
