Tenant satisfaction at all time high!
Every two years NCHA, like most other housing associations, arranges a tenant satisfaction survey which is based on a standard series of questions. Towards the end of 2011, 1460 homes were surveyed on a sample basis, and 571 residents replied.
The survey asked about whether residents were satisfied with their homes and neighbourhoods, the overall service provided by NCHA and whether they felt that the rent they pay represents good value for money.
A full report detailing all the survey results is available to read - please click here.
86% of the tenants surveyed stated that they are satisfied that their rent represents good value for money (up from 77% in 2009).
This significant increase is also matched by a 91% tenant satisfaction rating on NCHA’s overall service – another increase on the 88.5% result from 2009.
An overview of results will also be published in the April edition of Link, our tenant magazine.