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Contact us

0800 013 8555 / 0115 844 3150

Opening Hours

Office:
Monday - Friday 9:00am - 5:00pm
(Outside of these hours, you can continue to report emergency repairs on 0800 317 861)

Customer Service: 
Monday – Friday 8am-8pm
Saturday 8am-12noon
(Outside of office opening hours staff can offer advice about housing matters, take rent payments and take messages for other members of staff.)

Visit our Request a repair page to request or query a repair.


How to Get in Touch With Us

You can contact us via email, telephone, online, in person, or by completing our feedback form


Telephone numbers

General enquiries / Housing queries:   0800 013 8555 / 0115 844 3150 
Maintenance and repairs: 0800 317 861 / 0115 844 2931
Shared ownership / market rents:            0345 650 1204
Premier Sales / Premier Lets:                    0115 844 3444


Email

General enquiries info@ncha.org.uk  

Maintenance and repairs maintrepairs@ncha.org.uk 


Online

Complete our online form to make an enquiry, or give us your feedback here 


Social media

Keep in touch, and message us via our social media channels:

- Twitter
Facebook
YouTube

Find out more about our social media ‘dos’ and ‘don’ts’ here


In person / post

A full list of our addresses are listed on our Office locations page


Maintenance and repairs

To report or query a repair, please call 0800 317 861 / 0115 844 2931, email, maintrepairs@ncha.org.uk or complete the online enquiry form 


Report anti-social behaviour, racial harassment and domestic violence

If you are in immediate danger, please call the police directly on 999.

To report anti-social behaviour (ASB), racial harassment or domestic violence please contact our ASB team on 0800 013 8555 / 0115 844 3150, Monday – Friday 9.00am-5.00pm.

To report incidents outside of office hours:
- Call the NCHA out of hours team on 0800 013 2653, They will take a message and a member of staff will call you back within one working day.
- Complete the online enquiry form. Please note you will not receive an immediate response to this report. A member of staff will get back to you within 5 working days.