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Contact us

0800 013 8555 / 0115 844 3150

Opening Hours

Office:
Monday - Friday 9:00am - 5:00pm
(Outside of these hours, you can continue to report emergency repairs on 0800 317 861)

Customer Service: 
Monday – Friday 8am-8pm
Saturday 8am-12noon
(Outside of office opening hours staff can offer advice about housing matters, take rent payments and take messages for other members of staff.)

Visit our Request a repair page to request or query a repair.



How to Get in Touch With Us

You can contact us via email, telephone, online, in person, or by completing our feedback form


Telephone numbers

General enquiries / Housing queries:   0800 013 8555 / 0115 844 3150 
Maintenance and repairs: 0800 317 861 / 0115 844 2931
NCHA sales:            0345 650 1204 / 0115 844 3400
Market rent / Shared ownership (existing customers):  0115 844 3399 / 0345 650 1203
Lettings enquiries:  0115 844 3444


Email

General enquiries: info@ncha.org.uk  

Maintenance and repairs: maintrepairs@ncha.org.uk 

NCHA sales: nchasales@ncha.org.uk

Market rents: lets@ncha.org.uk


Email Newsletters

Interested in what’s going on at NCHA? Sign up for our free email alerts and have news stories delivered to your inbox.

You can choose the topics you're most interested in - everything from job vacancies and ways to get involved with NCHA to new homes and advice on making your money go further.


Online

Complete our online form to make an enquiry, or give us your feedback here 


Social media

Keep in touch, and message us via our social media channels:

- Twitter
Facebook
YouTube
- Instagram

Find out more about our social media ‘dos’ and ‘don’ts’ here


In person / post

A full list of our addresses are listed on our Office locations page


Maintenance and repairs

To report or query a repair, please call 0800 317 861 / 0115 844 2931, email, maintrepairs@ncha.org.uk or complete the online enquiry form 


Report anti-social behaviour, racial harassment and domestic violence

If you are in immediate danger, please call the police directly on 999.

To report anti-social behaviour (ASB), racial harassment or domestic violence please contact our ASB team on 0800 013 8555 / 0115 844 3150, Monday – Friday 9.00am-5.00pm.

To report incidents outside of office hours:
- Call the NCHA out of hours team on 0800 013 2653, They will take a message and a member of staff will call you back within one working day.
- Complete the online enquiry form. Please note you will not receive an immediate response to this report. A member of staff will get back to you within 5 working days.



Press enquiries

For press queries, please contact the Communications team at:
communications@ncha.org.uk
0115 844 3006 / 0771 331 2038