0800 013 8555 / 0115 844 3150
Monday - Friday 9:00am - 5:00pm
(Outside of these hours, you can continue to report emergency repairs on 0800 317 861)
Monday – Friday 8am-8pm
(Outside of office opening hours staff can offer advice about housing matters, take rent payments and take messages for other members of staff.)
Visit our Request a repair page to request or query a repair.
How to Get in Touch With Us
You can contact us via email, telephone, online, in person, or by completing our feedback form.
|General enquiries / Housing queries: ||0800 013 8555 / 0115 844 3150 |
|Maintenance and repairs: ||0800 317 861 / 0115 844 2931 |
|Shared ownership / market rents: ||0345 650 1204 |
|Premier Sales / Premier Lets: ||0115 844 3444 |
General enquiries firstname.lastname@example.org
Maintenance and repairs email@example.com
Complete our online form to make an enquiry, or give us your feedback here
Keep in touch, and message us via our social media channels:
Find out more about our social media ‘dos’ and ‘don’ts’ here
In person / post
A full list of our addresses are listed on our Office locations page
Maintenance and repairs
To report or query a repair, please call 0800 317 861 / 0115 844 2931, email, firstname.lastname@example.org or complete the online enquiry form
Report anti-social behaviour, racial harassment and domestic violence
If you are in immediate danger, please call the police directly on 999.
To report anti-social behaviour (ASB), racial harassment or domestic violence please contact our ASB team on 0800 013 8555 / 0115 844 3150, Monday – Friday 9.00am-5.00pm.
To report incidents outside of office hours:
- Call the NCHA out of hours team on 0800 013 2653, They will take a message and a member of staff will call you back within one working day.
- Complete the online enquiry form. Please note you will not receive an immediate response to this report. A member of staff will get back to you within 5 working days.