Tenant Involvement - Getting Involved 

We have developed a range of different ways for residents to get involved with NCHA and help to improve the services we provide. These include:

• Holding a Customer Panel database of residents who want to be consulted on our service delivery and changes of policy.
• Supporting the tenant led Tenants and Residents Consortium (TRC) - for more info click here.
• Setting up Customer Advisory Panels with groups of interested residents to look at specific areas of operation.
• Assisting residents in the production of ‘LINK’, the residents’ newsletter.
• Supporting Tenants & Residents associations, groups and the Residents Inspection Team.
• Holding meetings and surgeries to address local issues.
• Consulting residents on proposals and changes which affect them.
• Undertaking regular surveys and welcoming feedback, so we can find out what residents think about the services we offer.
• Appointing tenant representatives on estates to keep an eye on local services e.g. gardening and communal cleaning.
• Developing our website to make it more interactive for residents.
• Providing annual information about how well we perform.
• Encouraging residents to join our Board.
  

Meeting of the Design CAP Group

Resident Involvement Impact Assessment 2006/7

This document reviews NCHA’s resident involvement activities and gives an evaluation of the difference they have made.