Tenant Involvement - Getting Involved 

We have developed a range of different ways for residents to get involved with NCHA and help to improve the services we provide.

 

These include:

• setting up Customer Advisory Panels (CAPs) with groups of interested residents to look at specific areas of our work - for more information click here
• supporting the tenant led Tenants and Residents Consortium (TRC) - for more information click here
• consulting with groups of residents by email or by post
• supporting residents’ associations and informal groups 
• training and support for the Resident Inspection team
• undertaking regular surveys and welcoming feedback through our "Praise or Grumble" scheme so we can find out what residents think about the services we offer
• appointing tenant contacts on estates to keep an eye on local services e.g. gardening and communal cleaning
• encouraging residents to join our Board

 

For more information click on the links in the left hand side menu on this page.

 

Tenants take part in training

courses to help them with the

work they do with NCHA