Customer Advisory Panel (CAP) Groups

 

A Customer Advisory Panel (also known as a "CAP group") is a group of residents who meet regularly to discuss and review the services of NCHA. There are regional CAP’s covering Ollerton, Nottingham, Leicester, Northampton and Lincolnshire. 

 

We also have CAP groups that work in specific areas; the Technical Services CAP covers the production of new homes and the maintenance of existing homes. The Communications CAP discusses with tenants the different publications and information that we send out.

 

Residents usually decide what they want to discuss and where and when the meetings are held. Staff from NCHA attend the meetings and support the CAP groups.

A CAP group on a site visit

 

For more information about our Customer Advisory Panels (CAPs), please click on the links below or contact the relevant member of NCHA staff:

 

• CAP Leaders  - Heather Cooke and Laura Henderson , 0800 013 8555
• Ollerton CAP (also known as L.E.A.P)   - Kathryn Henshaw, 0800 013 8555
• Nottingham CAP  - Peter Cowley, 0800 013 8555
• Leicester CAP  - Heather Cooke, 0800 013 8555
• Northampton CAP  - Laura Henderson, 0800 013 8555
• Technical Services CAP  - Tim Sheffield, 0800 013 8555
• Communications CAP  - Debs Ramsden, 0800 013 8555
• Young People’s CAP  - Laura Henderson, 0800 013 8555

 

(If you live in North Lincolnshire you can attend the Ollerton CAP meetings; residents from South Lincolnshire can attend the Nottingham or Northampton CAP meetings).