Customer Advisory Panel (CAP) Groups

 

A CAP is a group of residents who meet regularly to discuss and review the services of NCHA. There are regional CAP’s covering Ollerton, Nottingham, Leicester, Northampton, Lincolnshire.

 

The Design CAP covers the production of new homes and the Maintenance CAP covers the maintenance of homes. The Communications CAP discusses with tenants the different publications and information that we send out.

 

Residents usually decide what they want to discuss and where and when the meetings are. Staff from NCHA attend the meetings and support the CAP groups.

A CAP group on a site visit

 

For more information about our Customer Advisory Panels (CAPs), please click on the links below or contact the relevant member of NCHA staff below:

• Ollerton CAP  - Kathryn Henshaw, 0800 013 8555
• Nottingham CAP - Peter Cowley, 0800 013 8555
• Leicester CAP - Jacqui Kissai, 0800 013 8555
• Northampton CAP - Jacqui Kissai, 0800 013 8555
• Lincolnshire CAP - Jacqui Kissai, 0800 013 8555
• Maintenance CAP - Tim Sheffield, 0800 013 8555
• Communications CAP - Debs Ramsden, 0845 650 1201
• Design CAP - Barbara Stillman, 0845 650 1201