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Text messages 

To help keep you informed about the range of NCHA services that are available to our tenants, we send out regular text messages.

Our number is:

0783 663 6607

If you have never received a text message from us, please call on 0800 013 8555 to update your contact details, or log on to your My NCHA account to check the details that we hold for you.
(Please note that by providing us with your mobile number, you are agreeing to us contacting you in this way).

The text service is used to:

  • Talk to you about your rent account
  • Arrange repair appointments
  • Advertise events in your area 
  • Offer training opportunities

It’s a ‘two-way’ service!

The text message service offers a more direct and personalised service to you. It offers a two-way form of communication.

You can reply to our messages, and even use the phone number to text your own enquiries:

Text BALANCE to 0783 663 6607

… and you’ll receive a text message with your rent account balance*

Text PAY to 0783 663 6607

… and you’ll receive a text message with details of the last transaction against your account

Text RENT to 0783 663 6607

… and your Income Officer will call you back**

Text REPAIR to 0783 663 6607

… and a member of the Maintenance team will call you back to discuss the details of your repair

Text messages to this number are charged at your usual rate, or count as part of your monthly allocation of messages. Replies to your phone are free for you to receive.

*Please note:
All details relating to your rent account will be based on your balance at the close of business the previous day. Some transactions may take up to 2 working days to appear on your account.

**Please note:
All call backs will be made within five working days, as set in our Communication Service Standards.

***Please note:
The number 0783 663 6607 is a text message service only and cannot be be used for phone calls. To speak to us over the phone, please call 0800 013 8555 / 0115 844 3150

Opting out

You have the right to opt out of ‘marketing’ text messages, such as us letting you know about events and training opportunities in your area. To opt out of these text messages, please message STOP to 0783 663 6607.

Please be aware that information about rents, repairs and the day to day running of your tenancy is not considered marketing and you may still receive text messages concerning these matters.