Services Provided

Responsive Repairs

When you contact us through the freephone number the call is dealt with by members of our responsive maintenance team. Calls come through to staff on our frontline who will talk to you about the problem and take one of three actions. They will either arrange for an inspection by technical staff, order the work straight away and book a contractor, or advise you that the repair is not needed or is your responsibility to deal with.

The types of repairs we undertake are:

Roofs and chimneys
Walls, floors and ceilings (including plasterwork)
Doors, windows, paths, gutters and drains
Toilets, water, gas and electricity installations
Supply pipes

Once it has been decided that a repair is needed we will assess how urgent it is and provide a target date by which the job must be completed. This is called assigning a Priority. The Priorities NCHA uses for responsive repairs are:

 

Priority	Class	Target Time
Priority 1	Emergency	24 hours
Priority 2	Urgent	5 working days
Priority 3	Routine	30 calendar days
Priority 4	Routine	90 calendar days

Click here for a separate section on tenants responsibilities and advice on work that must not be done without consulting with maintenance staff.

Other Work Carried Out by Maintenance Department:

Before a tenant moves in to one of our properties NCHAs relet team has made sure the house is up to standard. When a tenancy ends, housing management ask maintenance to check the property and make sure that any work needed to make it lettable is completed. Properties are cleared and cleaned, joinery and plumbing work is carried out and gas and electric checks are made.

 Almshouses

 

NCHA provides maintenance support to a number of Almshouse charities across the midlands. The level of service required varies between organisations and includes work in care homes, residential blocks and to individual properties.

 

 

 

 

Norris Homes Almshouse

Adaptations

NCHA will endeavour to make changes to houses in order to respond to the changing needs of tenants. Some cash is set aside by NCHA itself but our staff can also help to find funding through disabled facilities grants managed by local authorities. We need confirmation from an Occupational Therapist that the alteration will benefit our tenants and we also require comprehensive details for the work required. In order to find out more about the adaptations procedure please contact your local housing office.

 

Gas Servicing and Breakdowns

 

As a landlord, NCHA is legally required to carry out an annual safety check to gas appliances in its houses. The test is known as a gas service and is designed to make sure that gas-fired boilers and fires being used by our tenants are safe. Two years ago, the association decided to bring this function in-house and set about employing engineers. Now a ten-strong team of Corgi registered tradesman carry out all our safety checks and provide a breakdown service.

 

Quality Control

Maintenance spends several million pounds a year on repairing the association’s 7,000 homes. In order to make sure that money is being spent wisely and that contractors and our own internal workforce are performing to the required standard, spot checks are conducted on the work that has been carried out.