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Maintenance Department
The Maintenance Department provides a comprehensive repair service for tenants and ensures that the association’s housing stock remains in good condition.
Responsive Repairs Service
Tenants are able to report repairs using our freephone service. Call-centre staff receive calls and arrange for contractors to carry out repair work. This service is also available out-of-hours, for emergency repairs. We offer repairs by appointment and operate a text message reminder service.
Planned Maintenance
As well as providing a responsive repairs service, the department carries out a programme of planned maintenance work. Main elements of houses are given an estimated life-span and are renewed or updated accordingly.
Direct Maintenance Service
The Direct Maintenance Service (DMS) is an in-house team of tradesmen, who carry out repairs and maintenance services. This includes a dedicated team of Gas Engineers who complete services to gas appliances and breakdowns.
Customer Advisory Panel
The Maintenance team is committed to involving tenants in every aspect of the department. The CAP Group (Customer Advisory Panel) is an independent body made up of and run by people living in our properties. The group meets once a month and plays an integral part in the running of the department.
Responsive Repairs Service
Tenants are able to report repairs using our freephone service. Call-centre staff receive calls and arrange for contractors to carry out repair work. This service is also available out-of-hours, for emergency repairs. We offer repairs by appointment and operate a text message reminder service.
Planned Maintenance
As well as providing a responsive repairs service, the department carries out a programme of planned maintenance work. Main elements of houses are given an estimated life-span and are renewed or updated accordingly.
Direct Maintenance Service
The Direct Maintenance Service (DMS) is an in-house team of tradesmen, who carry out repairs and maintenance services. This includes a dedicated team of Gas Engineers who complete services to gas appliances and breakdowns.
Customer Advisory Panel
The Maintenance team is committed to involving tenants in every aspect of the department. The CAP Group (Customer Advisory Panel) is an independent body made up of and run by people living in our properties. The group meets once a month and plays an integral part in the running of the department.
