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Where Your Money Goes 2008-2009
All figures are calculated from 1st April, 2008 to date.
All figures are calculated from 1st April, 2008 to date.
Last Updated - 03/07/08
2,635 Repairs Completed
Including 807 Gas Services
Percentage of Jobs Completed on Time by Priority
Including 807 Gas Services
Percentage of Jobs Completed on Time by Priority
WARNING
You are putting youself at risk
if you don’t allow NCHA
engineers access to service
your gas appliances.
Money Box
Budget Spent to Date:
£327,313.90
Average Relet Cost:
£1317.70
Telephone Statistics
| Percentage of Calls Answered | 93.5% |
| Average Call Response Time | 32 Seconds |
| Average Call Handling Time | 2 Minutes 42 S |
We answer more than 80% of calls within 30 seconds.
This percentage is significantly greater outside our
peak time (Monday 9-10.00am).
Major Repairs Completed
|
Kitchens
|
16 |
| Windows | 45 |
| Roofs | 13 |
| Bathrooms | 0 |
