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06 February 2019

Palmwood Court rated good by CQC

We’re pleased to announce that Palmwood Court, a care home for people with mental health difficulties, has been rated as good by the Care Quality Commission (CQC) following their inspection in November.

Registered Manager, Stu Bramford, said: “I’m really pleased with the CQC report we have received and what it says about the service we deliver to the service users at Palmwood Court. But what I am most proud of is that the report has captured the great support that my colleagues deliver to each service user everyday. The support that the team deliver, which is ‘normal’ for them, has been recognised as special and really making a difference to the individuals we support.”

Palmwood Court provides long-term accommodation and on-going support to people with mental health difficulties between the ages of 18 and 65. It has 12 fully furnished bedrooms and is located in the Bulwell area of Nottingham.

Some of the highlights from the report are: 
  • “People were treated with dignity and respect. People were supported by staff who were knowledgeable about their care needs. People expressed their views and were involved in their care planning.” 
  • “People experienced a positive impact on their health and wellbeing when participating in activities out in the community that were tailored to their needs.” 
  • “There was an open and transparent culture throughout the home.” 
  • “One relative commented that there had been improvement to their relations health and wellbeing since living at the home.” 
  • “We observed staff were very skilful and had knowledge about the people they cared for.”
The report also includes quotes from service users: 
  • “Yes I feel safe, there is always someone [staff] around." 
  • “The staff are great, I don't have any problems there" 
  • “My church come here to see me, the staff help support me with this, they [staff] are like family to me.” 
  • “The staff are very respectful, I have my own room key and the staff don't come in without permission.” 
  • "We have meetings; all the residents and we can say what we think about things.”
To read the full report for yourself, visit: (opens in new window).