Your Home

 

We provide a number of services for our tenants.

 

Please click on the links below for more information:

 

Tenant Handbook                                 Repairs & Maintenance

    

Estate Management                             Reporting anti-social behaviour

 

Home contents insurance                  Money advice and energy saving tips

 

What you can expect from NCHA

We are proud to offer a high standard of service to all our customers. To help us make sure that we provide this level of service, we set ourselves ’service standards’. These service standards cover a wide range of areas, from communication and resident involvement, to allocations and estate management.

 

To read our service standards in more detail, please click here. 

 

Check us out!
Ever wondered if you are getting a fair deal from us or how we compare to other landlords in your area?

Help is now at hand from the national social housing regulator, the Tenant Services Authority. Its new free web tool lets you compare the performance of housing associations in your area - all you have to do is enter your postcode.

You will find us compared on six things that tenants have told the TSA they would find useful. They include comparing your rent with the local average and seeing how we rate in terms of our overall service and our repairs and maintenance in particular.

You can compare our performance with other landlords via the TSA’s website: http://www.tenantservicesauthority.org/

 

Just click on the Find and Compare Landlords link in the top right-hand corner of the website - you don’t need a login or password.

 

 

Our Regulators

Additional housing information can be obtained from the various sites listed below: