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Estate Management
NCHA is committed to maintaining the estates we manage, so they always look tidy, well cared for and they are places where tenants want to live.
The following services may be provided (depending on the size of the estate):
- Gardening of communal areas
- Cleaning of communal areas, including car parks and communal areas to flats
- Window cleaning (flats only)
- Removing litter and dumped items
- Removing abandoned vehicles
- Removing graffiti
- Carrying out communal repairs such as lighting and door entry systems
- Estate inspections
Working with tenants, NCHA has developed estate service standards which tell you what service you can expect.
Some services are provided by NCHA employed caretakers or cleaners; they usually carry out the communal cleaning and contractors usually carry out the gardening on the estates.
The services are paid for in the service charge which is reviewed on a yearly basis with the rent. Service charge schedules detail what services are provided and how much they cost.
Gardeners and other contractors such as window cleaners have specifications which detail what they do, for example how many times the grass is cut per year. These specifications are available on request.
NCHA encourage tenants to keep an eye on contractors by becoming estate representatives. You would be given the details of what is expected of caretakers and contractors and check that they are getting value for money. If you wish to become an estate rep please contact Heather (Ollerton and Nottingham) or Jacqui (Leicester) 0800 0138555.
Estate Inspections
The Housing Management Officer will inspect all estates with more than ten properties at least four times per year, with as many tenants who wish to attend.
If you wish to attend your estate inspection, please contact your Housing Management Officer at least 5 days before the inspection date on 0800 013 8555. You will then be informed if the inspection date changes.
For dates (and times where available) of the estate inspections please select your area from the list below:
(more areas to be listed soon)
