"I like the home, it’s very clean. I didn’t think it would be as clean. I like it."

Nottingham Community Housing Association developed a new and separate Housing & Property Management Team (H&PM) over five years ago to create a dedicated and specialist service that provides a housing management service and also a specific function that looks after the property. These specialist staff are experienced in meeting the different housing needs of a wide range of service users.

Our aim is to provide a quality housing and property management service, through a person centred approach in order to meet the housing need of the people that live in the accommodation we manage.

We provide a specialist housing management service for individuals who need additional support to help them manage and sustain their accommodation. Our services include:

• Managing tenancies
• Voids and re-lets
• Income collection and monitoring
• Rent collection and arrears recovery
• Dealing with Housing Benefit
• Provisions of Housing Services
• Repairs and property maintenance
• Culturally sensitive services for people from BME communities

We work closely with support providers, including our own directly managed services, to provide housing and property management services to a range of different needs. We also work in partnership with a diverse number of support provider organisations, where we provide specialist housing and property management services designed to meet the specific needs of the service users.

Every service user has a named Housing Officer who looks after the day-to-day housing management of the accommodation, and a named Property Management Officer who manages and monitors the provision of housing services to the accommodation.

For more information about this service, see our service flier or contact us at:

Housing and Property Management Team

Unit 1 Clumber Court

Pelham Avenue
Nottingham
NG5 1AJ

Tel: 0845 650 1202