Housing with Care and Support

 

 

Communication, Feedback and Compensation

NCHA are committed to providing an excellent service at all times to every one of our customers, partners, tenants and service users.

 

Please click on the links below to view our Communication Standards, our Feedback Scheme and our Compensation Policy.

 

We have produced these documents to let you know what standards you should expect from our staff and services, how to tell us whether we have met our standards, how to make a complaint if we haven’t and how we will compensate you if we have caused any significant inconvenience or quantifiable loss.

 

 

For more detailed information on what to do if your feedback is a complaint, please refer to our Customer Feedback Scheme leaflet.

 

Copies of this can be obtained by writing to our Head Office at the following address:- 

            Housing with Care and Support Reception
            Unit 1, Clumber Court
            Clumber Avenue
            Sherwood Rise
            Nottingham
            NG5 1AJ

Or you can call us on:- 0845 650 1202

 

 

The Independent Housing Ombudsman

 

You have the right to complain to the Housing Association Ombudsman, but you must firstly go through all the stages of NCHA’s complaints procedure in order to give us the opportunity to answer or resolve the problem.

 

      The Independent Housing Ombudsman Service

      81 Aldwych

      London,  WC2B 4HN

 

      Tel:           020 7421 3800

      Lo-call:      0845 712 5923

      Minicom:   020 7831 1942

      E-mail:       info@housing-ombudsman.org.uk

      Web:         http://www.housing-ombudsman.org.uk/

 

 

You may also find it helpful to consult other agencies, such as:-

• Citizen’s Advice Bureau ( www.citizensadvice.org.uk )
• A solicitor (who may charge for consultation)
• Your local Councillor at your local Town Hall
• Your local MP at the House of Commons, London SW1A 0AA