Housing with Care and Support

 

 

Communication, Feedback and Compensation

NCHA are committed to providing an excellent service at all times to every one of our customers, partners, tenants and service users.

 

Please click on the links below to view our Communication Standards, our Feedback Scheme and our Compensation Policy.

 

We have produced these documents to let you know what standards you should expect from our staff and services, how to tell us whether we have met our standards, how to make a complaint if we haven’t and how we will compensate you if we have caused any significant inconvenience or quantifiable loss.

 

For more detailed information on what to do if your feedback is a complaint, please refer to our Customer Feedback Scheme leaflet. Copies of this can be obtained from our Head Office or alternatively, click here for a PDF version.