Housing with Care and Support
Communication, Feedback and Compensation
NCHA are committed to providing an excellent service at all times to every one of our customers, partners, tenants and service users.
Please click on the links below to view our Communication Standards, our Feedback Scheme and our Compensation Policy.
We have produced these documents to let you know what standards you should expect from our staff and services, how to tell us whether we have met our standards, how to make a complaint if we haven’t and how we will compensate you if we have caused any significant inconvenience or quantifiable loss.
For more detailed information on what to do if your feedback is a complaint, please refer to our Customer Feedback Scheme leaflet.
Copies of this can be obtained by writing to our Head Office at the following address:-
Housing with Care and Support Reception
Unit 1, Clumber Court
Clumber Avenue
Sherwood Rise
Nottingham
NG5 1AJ
Or you can call us on:- 0845 650 1202
The Independent Housing Ombudsman
You have the right to complain to the Housing Association Ombudsman, but you must firstly go through all the stages of NCHA’s complaints procedure in order to give us the opportunity to answer or resolve the problem.
The Independent Housing Ombudsman Service
81 Aldwych
London, WC2B 4HN
Tel: 020 7421 3800
Lo-call: 0845 712 5923
Minicom: 020 7831 1942
E-mail: info@housing-ombudsman.org.uk
Web: http://www.housing-ombudsman.org.uk/
You may also find it helpful to consult other agencies, such as:-
- Citizen’s Advice Bureau ( www.citizensadvice.org.uk )
- A solicitor (who may charge for consultation)
- Your local Councillor at your local Town Hall
- Your local MP at the House of Commons, London SW1A 0AA
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