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05 July 2017

Fire safety update: Keeping you safe

Following the tragic events at Grenfell Tower in London in June it is understandable that some of you may have concerns around fire safety in your home.

We’d like to reassure everyone who lives in our properties, that we take fire safety very seriously. We have a long established policy for all our buildings which require fire risk assessments, in order to establish whether the assessments are carried out annually or less frequently – this is a normal approach to fire risk assessments.

The risk assessments of our buildings take into account a number of factors including the height of the building, the occupants and so on. Where an annual fire risk assessment is not required, we will carry out an annual review of the building instead.

On 30th June 2017 we had 382 buildings that required a fire risk assessment and all 382 were in place. There were also 143 buildings that required annual reviews, and all 143 had taken place. We will continue to ensure all assessments and reviews are carried out on time.

Actions that we have taken since the Grenfell Tower fire include:

High rise cladding review

We have reviewed all three of our high rise buildings – high rise is defined as properties that are more than six storeys high/have a floor/floors over 18m above ground level.

The review was conducted to establish whether the buildings have Aluminium Composite Material (ACM) cladding – similar to that used on the Grenfell Tower. We are pleased to report that NONE of our high rise buildings feature cladding similar to that used on Grenfell Tower.

We have reported the results of this review to the Government department leading on the national fire safety review (Dept Communities and Local Government). We have also advised our regulator, the Homes and Communities Agency, that we have completed this review.

We have extended the review to also include our medium rise buildings, of which we have 27 sites (some sites have more than one separate building) – we have defined medium rise as four, five and six storey buildings.
We are pleased to report that NONE of our medium rise buildings feature cladding similar to that used on Grenfell Tower.

Working with the local Fire Services

We are working with several Fire and Rescue Services across the six counties where we have properties.    

We are organising fire safety advice events which will be taking place at our three high rise buildings (in the first instance), and we will be contacting the people who live in these buildings in July with more information.

Fire safety advice for all

In July, we will be producing a special fire safety leaflet to send to everyone who lives in our properties.

We have set up a dedicated email address for you to log any concerns you may have, regarding fire safety in your home or in communal shared areas within your building.

Please email your concerns to

Please include details of your concern, along with contact details and your address, so that we can fully investigate the matter. (Please note, as per our Communication Standards, emails are responded to within five working days)

If you have an emergency repair or concern, please call our maintenance department 24 hours a day on 0800 013 8555 / 0115 844 3150

There will be a number of fire related issues for us to consider as the investigation into the causes of the fire at Grenfell Tower progresses. We will continue to keep everyone who lives in our properties updated.